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Quality Program Manager, Online Store
年収：応相談
採用企業案件
Apple Japan合同会社
-
- 会社規模非公開
- その他
| 部署・役職名 | Quality Program Manager, Online Store |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
The Learning and Quality team is looking for a determined individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that. In this role, you will work with the quality and learning team (in region and worldwide) as well as collaborate with the Retail Online Store leadership. Through targeted contact review, you will be responsible for helping identify business trends and insights, leveraging that to craft a framework that guides the business to understand what matters to the Online Store leadership and customers in your region. |
| 応募資格 |
【必須（MUST）】 ・Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals・Adapt to changing environments, technology and processes ・Drive for results with a high degree of determination ・Foster trust and build strong business partnerships ・Superb written and communication skills (Both English and Japanese) ・Ability to work efficiently under deadline with numerous projects on hand ・Strict adherence to company policy on confidential materials 【歓迎（WANT）】 A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer satisfaction and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network. |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/04/15 |
| 求人番号 | 3455261 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
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